sumberqqFrequently Asked Questions

To open an account on sumberqq, visit our registration page and enter a username, email address, mobile number, and password. After submission, you'll receive a verification email — click the link to confirm. Next, complete KYC (Know Your Customer) verification by uploading a clear photo of your government-issued ID (passport, national ID card, or driver's license) and a selfie holding that ID. Our verification team reviews your documents during business hours; approval typically takes a few hours. Once verified, you can log in from any device, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfers (mobile banking, local payment, online payment, e-wallet), and access all game categories — football betting during Liga 1, live-dealer tables, slots, and esports markets.

No. Each person may open only one account on sumberqq. Our terms prohibit multi-accounting to prevent fraud and ensure fair play. If you create a second account using the same email, phone number, ID, or payment method, we will close the duplicate and may restrict access to both accounts. If you've forgotten your password or need to recover your existing account, use the password-reset link on our login page — provide your registered email and follow the verification steps. If you have lost access to your account for other reasons, contact our support team immediately with proof of identity.

sumberqq accepts deposits starting from a minimum amount (set by your payment method) up to a maximum per transaction. For e-wallets (mobile banking, local payment, online payment, e-wallet, mobile banking), typical minimums are our welcome offer and maximums depend on your e-wallet limit. local payment scan-and-pay works similarly. Bank virtual accounts (online payment, e-wallet, mobile banking, local payment) accept transfers with minimum amounts set by the bank; there's no hard maximum, though very large transfers may trigger additional review for compliance. Exact ranges vary by payment method and your account verification level. After KYC approval, you can deposit multiple times per day; each deposit is reviewed for fraud and compliance. Contact support if you need a higher limit or have questions about a specific payment method available in your city.

sumberqq does not charge platform fees on deposits or withdrawals. However, your payment provider (bank or e-wallet) may apply their own fees. For example, online payment, e-wallet, mobile banking, and local payment may charge transfer fees on bank-to-bank transactions, and online payment or e-wallet may deduct a small percentage on certain transfers. We recommend checking your payment provider's terms before depositing. When you request a withdrawal, your funds go back to the same payment method you used for deposit. All withdrawal requests are reviewed for compliance and fraud before processing; typical review windows vary depending on the payment method and time of day. Do not submit duplicate withdrawal requests — contact support if your withdrawal doesn't appear after the standard review period.

sumberqq offers four main game categories. Football betting covers domestic and international tournaments — Liga 1, Piala Indonesia, Piala AFF, Champions League, and Premier League. Live-dealer tables include real-time blackjack, roulette, baccarat, and Dragon Tiger with professional dealers and multi-camera studios. Slots feature casual games like Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Esports markets cover Mobile Legends, Free Fire, and PUBG Mobile tournaments. Each category has its own rules, payout structures, and entry options. Browse the game menu after login to explore categories, read rule summaries, and check current offerings. Our support team can explain any game rules if you have questions before you play.

Promotion codes (if available during specific campaigns) are entered in your account settings under "Promotions" or "Bonus Codes." Log in to sumberqq, navigate to your account menu, and look for a field labeled "Enter promo code" or "Redeem code." Paste or type your code exactly as provided — codes are case-sensitive. After you submit the code, the system will validate it and add any applicable credit or bonus to your account immediately (or within a few minutes). Not all promotions use codes; some are applied automatically to new accounts or during certain seasonal events like Idul Fitri or Idul Adha. Check your account's promotions page or contact support to see active offers. We do not offer bonus codes via email or SMS from unofficial sources — only accept codes from sumberqq's official website or in-app notifications.

To request deletion of your personal data, send a signed email to our support address (see below) with the subject "Data Deletion Request." Include your full name, registered email, and account username. Confirm your identity by providing a photo of your government ID (the same document you used for KYC verification) and your signature. sumberqq will process your request according to our Privacy Policy and applicable local data-protection law. Note that deletion requests may take 30 days or longer, depending on any pending withdrawals, account disputes, or legal holds. We will retain transaction records and KYC documents as required by anti-money-laundering (AML) regulations; these cannot be deleted. After deletion is complete, you may register a new account, but you will need to provide new identity documents and re-verify.

Our support email address is available in your sumberqq account under "Help" or "Contact Us." You can also reach us via the in-app chat feature if you're logged in. When you email support, include your account username, registered email, and a clear description of your issue. For account or payment problems, responses typically arrive within one business day. For urgent matters (locked account, fraudulent transaction, login issues), mention "URGENT" in your subject line. We do not provide support via social media or unofficial channels. Emails from addresses claiming to be sumberqq support but not matching our official domain should be treated as phishing attempts — do not reply with personal or payment information. If you suspect a security issue, contact support immediately and change your password.